Refund policy
You have 90 days from delivery of your order to request a return.
To be eligible for a return, your item must be unused, undamaged and in its original packaging, in the same condition in which you received it. You will also need your receipt or proof of purchase.
To start a return, email our team at support@luminaire-europe.com, including your order number and the reason for your request.
If your return is approved, we will email you a prepaid return label to print and attach to your package, along with instructions for dropping it off with the carrier.
Items sent back without first requesting a return will not be accepted.
You can email us at any time with return-related questions at support@luminaire-europe.com.
Return shipping costs
Return shipping is free: we cover the return shipping costs for returns requested within 90 days of delivery. No restocking fee is charged.
Specific return and refund conditions
Change-of-mind returns: If you change your mind after your purchase, you can return the product within 90 days of delivery, provided it is unused, undamaged and in its original packaging.
Defective items: If you receive a defective product, email us within 48 hours of delivery with photos of the issue. After verification, we will replace the item or refund you, at no cost to you.
Damaged items: If the product arrives damaged, email us photos of the damage within 48 hours of delivery. After verification, we will replace the item or refund you, at no cost to you.
Wrong item received: If you receive the wrong product, email us within 48 hours of delivery so that we can arrange the return and ship the correct item or issue a refund, at no cost to you.
Item not received: If your order does not arrive, email us so that we can open an investigation with the carrier. If the package is declared lost, we will send a replacement or issue a refund.
Order cancellation: You can cancel your order before it ships (ideally within 12 hours of ordering). If the order has already shipped, the return procedure applies once you have received the product.
Personalized items: This return policy does not apply to personalized items.
Exchanges
Exchanges are accepted. The fastest way is to return the original item, then place a new order once your return has been approved.
Timeframes
Return window: return requests must be made within 90 days of delivery.
Refund timeframe: refunds are issued within 14 days of receiving and inspecting the returned item. You will receive a confirmation email. The time it takes for the funds to appear on your statement may also depend on your bank or card issuer.
Refund conditions: a refund is approved if the product is unused, undamaged and in its original packaging. Refunds for defective, damaged or incorrect items are approved after verification.
Refund method: refunds are issued to the original payment method used for the purchase.
How to return an item
1. Email our customer service team at support@luminaire-europe.com with your order number.
2. Once your request is approved, you will receive a prepaid return label by email with detailed instructions.
3. Pack the item in its original packaging, attach the label and drop off the package with the carrier.
Return shipping is paid by LUMINAIRE EUROPE for returns requested within 90 days of delivery. A prepaid label will be provided.
3-Year Limited Warranty
Every light fixture sold by LUMINAIRE EUROPE is covered by a 3-year limited warranty against defects in materials and workmanship under normal residential use, starting from the date of delivery. This warranty is extended to the original purchaser.
What is covered: failure of integrated LEDs (flickering, loss of brightness, LEDs that stop working), electrical defects (short circuit, tripped breaker, driver failure) and finish defects (yellowing of the diffuser, peeling or flaking of the finish).
What is not covered: damage caused by improper installation, accidents, misuse, or unauthorized modification or repair, and cosmetic wear from normal use (such as scratches).
What we will do: at our option, we will send you a replacement part or a replacement product free of charge. If the product is no longer available, we will replace it with an equivalent model or refund the purchase price. You are never charged for shipping or return shipping under this warranty.
How to make a claim: email support@luminaire-europe.com with your order number, a short description of the issue and a photo or video. We reply within 24 hours, Monday through Friday.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It does not limit any implied warranties under applicable state law.
Questions?
We reply to all emails within 24 hours, Monday through Friday.
ABOUT OUR COMPANY
LUMINAIRE EUROPE is the trade name of Infinite YDK LLC, a Delaware limited liability company. We sell LED wall sconces and decorative lighting to customers in the contiguous United States.
Prices are shown in US dollars (USD). Any applicable sales tax is calculated and displayed at checkout.
LEGAL INFORMATION
Company name: Infinite YDK LLC
Trade name: LUMINAIRE EUROPE
Legal form: Delaware limited liability company (LLC)
Address: 254 Chapman Rd, Newark, DE 19702, USA
Market served: Contiguous United States (48 states and Washington, D.C.)
Email: support@luminaire-europe.com
Customer service: Monday through Friday, replies within 24 hours