Contact Us
Have a question, a request, or need help? Our team is here to help.
We reply to all emails within 24 hours, Monday through Friday.
CONTACT INFORMATION
Email: support@luminaire-europe.com
Customer service is provided by email only.
CUSTOMER SERVICE HOURS
Monday through Friday
Saturday, Sunday and holidays: Closed
HOW CAN WE HELP?
Order tracking
Placed an order and want to know its status? Check your shipping confirmation email, which includes your tracking link, or email us with your order number.
Questions about our products
Not sure which light to choose? Have questions about dimensions, materials, voltage or technical specifications? Our team is here to advise you.
Returns and refunds
Want to return a product? See our Return & Refund Policy or email us to start a return request.
Problem with your order
Damaged light, defective product or package not received? Email us within 48 hours of delivery, with photos of the issue. We will find a solution quickly.
Other inquiries
For any other question about our store, our products or a partnership, feel free to write to us.
ABOUT OUR COMPANY
LUMINAIRE EUROPE is the trade name of Infinite YDK LLC, a Delaware limited liability company. We sell LED wall sconces and decorative lighting to customers in the contiguous United States.
Prices are shown in US dollars (USD). Any applicable sales tax is calculated and displayed at checkout.
LEGAL INFORMATION
Company name: Infinite YDK LLC
Trade name: LUMINAIRE EUROPE
Legal form: Delaware limited liability company (LLC)
Address: 254 Chapman Rd, Newark, DE 19702, USA
Market served: Contiguous United States (48 states and Washington, D.C.)
Email: support@luminaire-europe.com
Customer service: Monday through Friday, replies within 24 hours