Payment Policy
Thank you for shopping at LUMINAIRE EUROPE. We are committed to providing a secure and transparent payment experience for all our customers. Please read this policy carefully to understand how transactions are processed on our website.
1. Accepted payment methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Google Pay
- Apple Pay
2. Currency and sales tax
All prices are shown and charged in US dollars (USD). Any applicable sales tax is calculated and displayed at checkout before you confirm your payment. Shipping is free.
3. Payment authorization
Your payment is charged when your order is confirmed. An order confirmation with the transaction details is then sent to you by email.
If the payment is declined or the transaction is automatically blocked by our payment provider:
- The order will not be confirmed
- You will be notified by email
- You may be offered the option to use another payment method
4. Order verification
In certain cases, and solely for security and fraud-prevention purposes, we may carry out additional checks before confirming an order. These may include, for example:
- Confirming your email address
- Verifying your shipping address
If an order cannot be confirmed following these checks, it may be canceled and a full refund will be issued.
5. Failed or canceled payments
If a payment fails or is canceled:
- The order will not be processed
- No amount will be permanently charged
If you were charged without receiving an order confirmation, please contact us promptly at: support@luminaire-europe.com
6. Cancellations and refunds
Cancellation: You can request a cancellation as long as your order has not shipped. Please email us at support@luminaire-europe.com as soon as possible.
Refunds: Refunds are issued to the original payment method within 14 days of receiving and inspecting the returned item. Full terms are detailed in our Return & Refund Policy.
7. Fraud prevention
We use automated fraud-prevention tools to protect our customers and our store. Any suspicious order may be suspended or canceled as a precaution.
8. Contact us
Our customer service team is available by email at support@luminaire-europe.com. We reply to all emails within 24 hours, Monday through Friday.
ABOUT OUR COMPANY
LUMINAIRE EUROPE is the trade name of Infinite YDK LLC, a Delaware limited liability company. We sell LED wall sconces and decorative lighting to customers in the contiguous United States.
Prices are shown in US dollars (USD). Any applicable sales tax is calculated and displayed at checkout.
LEGAL INFORMATION
Company name: Infinite YDK LLC
Trade name: LUMINAIRE EUROPE
Legal form: Delaware limited liability company (LLC)
Address: 254 Chapman Rd, Newark, DE 19702, USA
Market served: Contiguous United States (48 states and Washington, D.C.)
Email: support@luminaire-europe.com
Customer service: Monday through Friday, replies within 24 hours